It's easy to make a return. Follow the online instructions, making sure you have the preprinted and prepaid label that can be found inside the package (if you don't have one, contact us).
Access your order page via your account or directly by clicking here (guest user), entering the details requested; select the item or items you wish to return and click on "Submit Return Request".
You will receive an email containing the details of the return, the instructions for preparing the package and the link to book the pick-up with the courier. You can organise the pick-up at home, selecting the desired date and time, or choose to deliver the package to a collection point.
The product must necessarily be returned under the following conditions:
- it must not have been used
- the package must not show any signs of wear, abrasions or scratches
- the product must be accompanied by the enclosed warranty
If your return does not meet the conditions listed, the package will be sent back to you and the refund will not be made.
After the return has been verified, you will receive an email confirming the refund, which will be made through the payment method used for the order.
Returns are only allowed through the procedure described; retail stores cannot give refunds or replace products purchased online.