Shipments are made via courier FedEx or UPS. The courier does not deliver to PO Boxes. The terms include only working days and do not include holidays; they are considered as indicative, any delay due to shipping agent or third parties are not attributable to us.
Jewels are delivered in their original packaging, accompanied by the warranty.
Additional duties may be applied upon receipt of the shipment; these are not calculated in the order confirmation and shall totally be borne by the Customer.
Below is a list of the countries where we ship: Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Principality of Monaco, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Swiss, U.S.A., Vatican City.
At the time when the order is delivered to the courier, you will be sent an e-mail containing a link to verify the location of the parcel from the taking charge of the courier until the actual delivery to the address you provided.
The courier will send a second e-mail to inform commissioning delivery, which will take place from Monday to Friday during office hours. You cannot make appointments. The courier will attempt to deliver the package for two consecutive working days; in the case of failure to delivery, the goods will be placed in storage, care of the competent authority.