To make a return, please, fill up within 30 days of delivery, the section of the form Contact Us in the Customer Service section, choosing among the reasons "making a return".
In the message, we ask you to specify:
- the order number
- the name and code of the items you wish to return
- the reason for the return (the reason may be any, it is needed for the sole purpose of improving our services)
You will receive an e-mail with the return authorization instructions. The email will also specify the data that you will need to contact the shipping company, in order to fix the date and arrangements for collection. The delivery to the indicated shipper must be made within 14 days after filling in the form. Giovanni Raspini Shop reserves the right to refuse returns communicated or sent after the specified dates.
The product must necessarily be returned under the following conditions:
- Should not have been used
- Packaging must not show any signs of wear, abrasions and scratches
- The product must be accompanied by the enclosed warranty
Returned items, when not accepted, will be returned to the sender.